Communication

Stay connected with modern unified communication tools. From high-definition voice and video conferencing to secure instant messaging and collaborative platforms like Microsoft Teams, we provide the infrastructure that keeps clinical and academic teams synchronized.

Services

Long Distance Services

IMS / Infrastructure Solutions provides long distance services for UT Health SA. Long distance authorization codes are created for UT Health SA employees and are solely intended for use by the individual to whom the code was issued.

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Mobile Device Services

Request services related to Pagers, Mobile Phone Upgrades, and Mobile Internet Services (Hotspots)

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RightFax

IMS / Infrastructure Solutions provides a digital fax solution, RightFax.

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Telephone, Voicemail, and Conference Calling Unit Services

Includes installation of new phones, disconnects, moves, and changes for existing telephones services. Voice mail service via Cisco Unity is also provided. This service allows you to retrieve our voice messages and view missed calls through Cisco Jabber or your Cisco Telephone. Departments may purchase conference units with expandable microphones directly from IMS / Infrastructure Solutions. Each unit will have a unique telephone number assigned to the unit.

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Telephony (PID/Dept ID)-Billing Changes

IMS / Business Office provides PID/DEPT ID changes for Telephony Services for UT Health SA. Request to change the existing monthly reoccurring PID and/ or Dept ID for a telephone, mobile phone, long distance code, or pager.

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UTHP Request Documentation

The purpose of this request is to allow UT Health San Antonio IT document their progress on non-billable call in or email requests for the clinic environment.

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